Getting started
Choose your service. Pay securely. Tell us what you need.
Read the guide →PresGro help & support
You’re in the right place.
A little guidance, a question about a service or help with an existing website. Find a useful answer or send us a message.
Understand the next step.
Practical guides to preparing your website, everyday edits, domains, email and launch. Written for business owners, not just technical people.
Browse and search website guides →Something not working? Start with troubleshooting →
Website access & ownership
Share the right access without handing over ownership or passwords.
Read the guide →Payments & billing
Clear initial payments. Clear renewals. No hidden setup charges.
Read the guide →Hosting, domains & email
What managed plans include, and what stays with your existing providers.
Read the guide →Changes & delivery
Know when to expect your work and how feedback is handled.
Read the guide →Your project brief & content
A short form after payment gives us the details to begin.
Read the guide →Cancellation & moving away
Understand renewal, hosting end dates and a practical handover.
Read the guide →Existing customer support
Get help with an issue, a change or your current agreement.
Read the guide →