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Changes & delivery

Know when to expect your work and how feedback is handled.

One-off delivery

Your service is normally completed in 3–5 business days after payment and receipt of your complete brief, required content and working access.

Your first website version

Refresh and Rebuild target a first website version in 3–5 business days after payment and receipt of your complete brief, content and working access. Publishing follows your approval; DNS changes or transfers may take additional time.

What counts as a business day?

Monday to Friday, excluding UK bank holidays. Missing content, inaccessible accounts or changes outside the purchased scope can affect delivery. We explain any delay and the next step; this is not an emergency service.

Revisions and ongoing edits

Both Refresh and Rebuild include unlimited pre-launch revisions until you are happy with the agreed website. Refresh covers up to three existing pages with monthly website edits after launch. Rebuild covers up to five bespoke pages with weekly website edits. Ongoing edits cover content changes within the agreed pages; new pages, functionality or a new project scope need separate agreement.

Checks and handover

We check the purchased outcome and relevant mobile and desktop presentation. A contact-form repair includes an authorised test and confirmation from the receiving inbox owner before it is treated as delivered.

Need help with your own website?

Send PresGro a message →

A little help, when you need it

What can we help with?

Leave a message for PresGro support. This is not live chat. Please don’t include passwords or payment details.

Daily, 08:00–18:00 UK time

We aim to give an initial reply within 3–4 support hours. This is a target, not a guaranteed response or resolution time. Help outside these hours may be available.

Your details are used to respond to this enquiry. Read our privacy notice. Never send passwords. Prefer email? help@presgro.com.

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