Mobile tidy-up: reporting and reviewing issues
A mobile tidy-up focuses on visible problems in one existing page, such as overlapping text, excess spacing or an awkward button. It uses the controls your platform supports and is not a replacement responsive framework or a whole-site redesign.
What to prepare
- Supply the affected page and up to three clearly marked issues.
- Note your phone or viewport, browser and any steps needed to see the problem.
- Explain what the customer cannot read or do, rather than prescribing unverified code.
Delivery and review
Make each issue reproducible
An example such as the phone number overlaps the heading in portrait view is easier to check than mobile looks wrong. Provide a full-page context image and a closer view where useful. Remove customer details or account information from every screenshot.
Keep the target outcome bounded
The task can adjust sizing, spacing or alignment in the agreed area. If the problem comes from an unsupported third-party widget or platform limitation, we explain that boundary instead of promising a fix through controls the site does not have.
Compare the changed presentation
Use the before-and-after captures and repeat the original steps on the affected device. Also look at desktop so that solving a narrow-screen issue has not made the same content harder to use on a wider screen. Report any remaining specific mismatch.
What to check
- The reported content is readable without unintended sideways scrolling.
- Relevant buttons remain selectable and labels visible.
- The change does not obviously break the corresponding desktop area.
Sources and further reading
Use the current product description and agreed terms for the scope of your order. Existing customers keep their original agreements.