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Payments & billing

Clear initial payments. Clear renewals. No hidden setup charges.

One-off services

Pay once for the listed task. There is no subscription. Any existing platform, hosting, email and paid tools remain your responsibility; their fees are not included.

Monthly managed plans

Pay the full setup fee and first managed-service month in one checkout. Refresh: £250 setup plus £50 for the first month, so £300 is due today; then £50 each month. Rebuild: £750 setup plus £90 for the first month, so £840 is due today; then £90 each month. Only the managed service renews, until cancelled.

Annual managed plans

At standard pricing, pay the setup fee and first year together. Refresh: £250 setup plus £540 for the first year, so £790 is due today; then £540 each year. Rebuild: £750 setup plus £972 for the first year, so £1,722 is due today; then £972 each year. Annual management saves £60 on Refresh or £108 on Rebuild compared with twelve monthly payments. Plans renew until cancelled. The November Rebuild offer is arranged by enquiry: £1,291.50 for the complete first annual payment instead of £1,722 until 30 November 2026, then £972 per year until cancelled.

Is VAT added?

No. PresGro is not VAT registered and no VAT is added to the displayed prices. Separate services you buy from your existing platform or other suppliers follow their own prices and tax treatment.

When does the billing period start?

Paid-order onboarding starts when payment is confirmed and includes project administration, staging, hosting preparation, technical setup and build support. Your recurring billing date runs from that payment, not the launch date. Submit your brief promptly so the website work can begin.

Paid, but cannot open the brief?

Use your original payment confirmation in the same browser. If access has expired or you are using another device, contact support using the email on your receipt. We verify the order before restoring access. Do not pay again.

Receipts and cancellation

Your Stripe receipt records the payment. Keep it with your order details and service terms. To stop renewal, email info@presgro.com before the next billing date and identify the order. There is no additional notice period or fee for switching off renewal. The cancellation page explains service end dates, refunds and applicable rights.

Need help with your own website?

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A little help, when you need it

What can we help with?

Leave a message for PresGro support. This is not live chat. Please don’t include passwords or payment details.

Daily, 08:00–18:00 UK time

We aim to give an initial reply within 3–4 support hours. This is a target, not a guaranteed response or resolution time. Help outside these hours may be available.

Your details are used to respond to this enquiry. Read our privacy notice. Never send passwords. Prefer email? help@presgro.com.

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