Clear service terms.
What is included, what you pay and how we deliver your service. Existing customers keep their existing agreements.
Updated 14 October 2026
Launch review: these policy pages and checkout consents require professional review, seller details and final tax confirmation before paid ordering opens.
The service you are buying
PresGro supplies defined one-off website tasks and the managed Refresh and Rebuild plans. The product description, included work, exclusions, checkout summary and these terms describe your purchase. Work beyond those limits needs separate written agreement; it is never added to your bill without approval.
The business behind the service
These terms are a pre-launch draft: the legal seller name and business correspondence address must be confirmed and displayed before ordering opens. We support customers across the UK online, without in-person appointments. Contact info@presgro.com.
One-off work
A one-off fee covers the task and checks listed on its product page. It does not supply hosting, a domain, email subscriptions or ongoing management. Your current platform and its subscription remain yours. Supported editor access and any necessary existing platform features must be available.
Managed website plans
Refresh improves a maximum of three existing brochure pages, includes a supported move to PresGro hosting and monthly website edits. Rebuild supplies a fully customised website of up to five brochure pages, a standard enquiry form and weekly website edits. Both plans include unlimited pre-launch revisions until you are happy with the agreed website. After launch, edits follow the monthly or weekly frequency of your plan and cover content changes within the agreed pages. New pages, new functionality and a new project scope are agreed separately. Rebuild is not an off-the-shelf website template; reusable technical components and licensed tools may be used.
Hosting, email and technical support
Both plans cover one brochure website, managed hosting and SSL, domain connection, DNS configuration, connecting your existing business email provider and technical support. Rebuild also includes a new domain or transfer of your existing domain as part of the first-year setup; the domain remains registered to you. Refresh includes connection of an existing domain, with registration and transfer fees separate. Subsequent domain renewals, paid mailbox licences, premium plugins and other third-party subscriptions are separate and confirmed before purchase. Inbox support means configuration and technical help, not reading or responding to messages. No unlimited resources or 24-hour emergency response is promised.
Payment and automatic renewal
One-off services are paid once. A managed plan collects the complete setup fee and first monthly or annual service period together. Only the displayed managed-service amount renews at that frequency until cancelled. Standard annual management saves 10% against twelve monthly payments; the standard setup fee stays the same. The November Rebuild offer gives 25% off the complete first annual payment, including setup: £1,722 reduced to £1,291.50, saving £430.50. It ends on 30 November 2026 and is arranged by enquiry, with the agreed price confirmed before payment. Annual management then renews at £972 until cancelled. The offer does not reduce later renewals. The setup fee, managed-service charge and total due today are shown separately before payment. PresGro is not VAT registered. No VAT is added to our displayed prices.
Your order and contract
Services are supplied remotely and the contract is in English. Check your selected service, billing period and total in the basket before paying. One-off work has no subscription. A monthly managed plan covers a month at a time; an annual plan covers a year at a time. Each renews until cancelled under the cancellation terms. Extra work or third-party purchases require your approval.
When service and website work begin
Your first managed-service period begins with paid-order onboarding when payment is confirmed. It covers project administration and support from the start, then staging, hosting preparation and technical configuration as the required access becomes available. Renewal dates run from the initial payment, not website launch. Website work begins only after verified payment and a complete brief, content and working access. Submit your brief promptly: waiting to provide it does not automatically pause the subscription. Contact us if you cannot proceed so we can explain cancellation or other agreed options.
Delivery and approval
Our expected delivery is 3–5 business days for the purchased one-off task or the first website version, counted after payment and receipt of your complete brief, approved content and working access. Business days are Monday to Friday, excluding UK bank holidays. Website launch follows your approval; domain transfers and DNS changes may take additional time. If a dependency or agreed scope change affects delivery, we explain the reason and confirm the revised timing. This is not an emergency service.
Your content and access
Supply accurate business facts, approved content and images you have permission to use. Use collaborator invitations with the minimum required permissions. Never submit passwords, payment details or recovery codes in forms. You remain responsible for the legality and accuracy of your business content.
If a purchased task cannot be supplied
If the brief reveals an unsupported platform, inaccessible system or requirement outside scope, we explain the options before further work. We will not impose a more expensive package. Unsupplied work is refunded where we cannot provide the purchased service, subject to your applicable rights and any reasonable, authorised work already supplied.
Quality, cancellation and complaints
Services are provided with reasonable care and skill. There is no guarantee of search ranking, increased revenue or uninterrupted third-party systems. See the cancellation and ownership pages for renewal, refunds and transfers. Email info@presgro.com with your order reference and the problem if you need to complain. We review the agreed scope and explain the appropriate next step. Nothing in these terms removes statutory rights or excludes liability that cannot legally be excluded.
Questions? Contact PresGro.