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Your business stays yours.

Clear ownership of your domain, content and completed website.

Updated 7 September 2026

Launch review: these policy pages and checkout consents require professional review, seller details and final tax confirmation before paid ordering opens.

Your domain and accounts

Your domain should remain registered in your name. Giving PresGro DNS or collaborator access is not a transfer of ownership. Keep access to your registrar, email provider and billing accounts.

Your supplied content

You retain ownership of the content, logo and images you supply and confirm you can lawfully use them. PresGro uses them to deliver the agreed work.

Completed website work

After full payment for the agreed website work, its completed bespoke design and files are yours to use, modify and move for your business. Standard file handover is included. This does not transfer ownership of third-party tools, fonts, libraries, stock assets or PresGro’s pre-existing reusable components; those remain subject to their licences. Any licence needed to keep the delivered site working must be identified as part of the handover.

Platform limitations

One-off work on WordPress, Wix or Squarespace stays in your existing account. Native Wix and Squarespace designs cannot be exported as a complete like-for-like site to arbitrary hosting. Rebuild is a new website, not an assurance that every existing platform feature can be copied.

Moving away

Request your handover before the service end date. We provide the completed paid-for files and relevant configuration information that we are entitled to share. You arrange replacement hosting and email; additional installation or migration assistance requires separate agreement. No private PresGro account credentials or another customer’s information are transferred.

Customer approvals

You approve business content and the website before launch. An approval does not remove your applicable statutory rights. Ask support if you need a plain-English explanation of a licence or transfer limit.

Questions? Contact PresGro.

A little help, when you need it

What can we help with?

Leave a message for PresGro support. This is not live chat. Please don’t include passwords or payment details.

Daily, 08:00–18:00 UK time

We aim to give an initial reply within 3–4 support hours. This is a target, not a guaranteed response or resolution time. Help outside these hours may be available.

Your details are used to respond to this enquiry. Read our privacy notice. Never send passwords. Prefer email? help@presgro.com.

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