Cancellation & moving away
Understand renewal, hosting end dates and a practical handover.
Stop automatic renewal
Email info@presgro.com before the next billing date, preferably from the purchasing email. Identify your order and say you wish to stop renewal. We confirm the cancellation and end date. There is no additional notice period or fee for switching off renewal; cancelling does not move your site or domain automatically.
Hosting and email
Unless otherwise agreed or required by your rights, service continues to the end of the paid period. Arrange hosting, mailbox exports and DNS changes before then to avoid downtime or lost mail. Third-party subscriptions must be cancelled with the relevant provider.
Domains and website files
Your domain and supplied content stay yours. You receive the completed, paid-for bespoke website files, subject to third-party licences and platform export limits. Standard file handover is included; installation or migration work elsewhere requires separate agreement.
Refunds and statutory rights
Refunds are not automatically excluded because a setup fee was paid. The reasonable value of work and services already supplied may reduce a refund, subject to the contract and applicable statutory rights. Read the cancellation and ownership pages for full details.
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