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A free Wix address or your own connected domain?

A free Wix address is supplied within Wix’s own domain. Your own domain is a separately registered business address that can point to the Wix site. Connecting it does not create a mailbox or transfer the website to another host. A suitable paid Wix site plan is needed for a custom-domain connection.

Useful context

  • Record the free Wix URL and the business domain you want to use.
  • Check who owns the domain and who pays its renewal.
  • List email or other services already using that domain.

How it works

  1. Separate the three purchases

    Website-plan billing, domain registration and mailbox service are different things even when bought from one supplier. Check current renewal prices and what is included before paying. A promotional domain allowance should not be mistaken for permanent free renewal or included email.

  2. Decide whether to connect or transfer

    Connecting can keep registration with your existing registrar while directing visitors to Wix. A registration transfer changes the company managing the domain. Choose based on account management needs, not because a connection message seems to require moving every service.

  3. Prepare the connection safely

    Use instructions issued for your actual site and domain. Have the DNS administrator preserve required email and verification records. Keep existing website and mailbox arrangements available until the replacement connection has been checked; do not improvise nameserver changes from an example.

  4. Check and use the intended address

    After the authorised connection, inspect the business domain, its www variant and HTTPS. Update links you control to the intended address. Wix documents that the free Wix URL can remain accessible, so its existence alone does not mean a second paid site was created.

What to check

  • You know the renewal responsibility for the domain and website plan.
  • The intended public address displays the correct site securely.
  • Existing email still works after the connection.

Sources and further reading

Platform features can change. Check the provider’s current guidance before changing a live service.

A little help, when you need it

What can we help with?

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Daily, 08:00–18:00 UK time

We aim to give an initial reply within 3–4 support hours. This is a target, not a guaranteed response or resolution time. Help outside these hours may be available.

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