Email, forms and enquiries
Your contact form says sent, but no email arrives
Follow the trail from a website confirmation to the receiving inbox, and collect the details needed to investigate missing enquiry messages.
Email, forms and enquiries
Check contact routes and gather the right evidence when messages are not arriving.
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12 guides to explore
Email, forms and enquiries
How to test your contact form without causing a fuss
Run a small, authorised contact-form check that confirms the customer experience and receiving inbox without creating real enquiries or bookings.
Email, forms and enquiries
Email button or contact form: which do you need?
Choose a simple contact route by understanding what an email button does, what a form adds and how to check the route your customers actually use.
Email, forms and enquiries
MX, SPF, DKIM and DMARC in plain English
Understand the records behind business email, what each one helps with and why a working inbox does not prove every website sender is configured.
Email, forms and enquiries
Email forwarding, aliases and mailboxes explained
Work out whether your business address is an inbox, an alias or a forwarding route, and check how customers see your replies before making changes.
Email, forms and enquiries
Booking button or embedded calendar: which fits?
Choose how to connect an existing booking tool to your website, with practical checks for mobile layout, customer clarity and third-party settings.
Email, forms and enquiries
Choose where a Squarespace form sends enquiries
Inspect Squarespace form storage, choose a monitored destination and verify a labelled test without confusing an on-screen message with successful delivery.
Email, forms and enquiries
Business email will not send: start here
Separate an email stuck in the outbox from a rejected message, check the right sending account and gather evidence without changing your domain records.
Email, forms and enquiries
Business email is not receiving messages
Trace a missing business email through the address, mailbox and provider, using one authorised test before changing forwarding or incoming DNS settings.
Email, forms and enquiries
Mailbox full: protect your business email first
Check a mailbox storage warning, protect records before cleanup and confirm new mail works again without assuming an archive button frees server space.
Email, forms and enquiries
Email bounce messages: read the useful part
Understand a delivery failure notice, find the recipient and error details, and choose a safe next step without repeatedly resending rejected email.
Email, forms and enquiries
Webmail works but your email app does not
Compare your provider’s mailbox with a phone or desktop email app, preserve local messages and identify a sync issue without deleting the account.