Skip to content

Web services.
Simply looked after.

Domains, DNS and hosting

Understand the moving parts, prepare a safe change and know when to ask for technical help.

22 guides to explore

Domains, DNS and hosting

Nameserver change or DNS record change?

Understand two different ways to connect a website and the questions to ask before changing where your domain’s DNS records are managed.

Domains, DNS and hosting

Keep your domain renewed and under control

Check renewal ownership, notices and payment arrangements before a domain expires, and know the safe first step if your address has stopped working.

Domains, DNS and hosting

A domain transfer is not a website move

Separate domain registration, DNS, website hosting and mailbox moves before approving a transfer or cancelling an old business subscription.

Domains, DNS and hosting

What is an A record?

Read the main fields of an A record, understand its role in website connections and avoid confusing a server address with a complete page URL.

Domains, DNS and hosting

What is a CNAME record?

Understand how a CNAME connects one domain name to another, why it is not a page redirect and what to check in a provider’s connection request.

Domains, DNS and hosting

What does TTL mean in DNS?

Understand the time-to-live setting behind DNS caching, why it affects planned changes and why lowering it is not a universal website repair.

Domains, DNS and hosting

What is mixed content on a website?

Understand why an HTTPS page can have missing images or blocked features, and how to report insecure embedded resources without weakening browser security.

Domains, DNS and hosting

What is a nameserver?

Understand the service that holds a domain’s authoritative DNS answers, and find the right place to manage records without changing live settings.

Domains, DNS and hosting

403 Forbidden: why a website refuses access

Understand a 403 Forbidden message, check which pages are affected and give your website provider useful evidence without weakening security settings.

Domains, DNS and hosting

429 Too Many Requests: what to do next

Know when to stop retrying a page, form or sign-in, what a rate limit means and what to report if normal customers keep seeing a 429 error.

Explore another topic

A little help, when you need it

What can we help with?

Leave a message for PresGro support. This is not live chat. Please don’t include passwords or payment details.

Daily, 08:00–18:00 UK time

We aim to give an initial reply within 3–4 support hours. This is a target, not a guaranteed response or resolution time. Help outside these hours may be available.

Your details are used to respond to this enquiry. Read our privacy notice. Never send passwords. Prefer email? help@presgro.com.

Visit the support centre →