Repairs & usability
Website problem assessment
Not sure what’s wrong? Get a focused investigation and an honest next step.
We’ll investigate one reported issue for up to 30 minutes and provide a plain-English report. This buys the investigation, not a guaranteed diagnosis or repair. If you accept our quote for the same repair within 30 days, we deduct the £49 once from that quote. This is arranged against your order reference, not automatically in the basket.
What’s included
- Up to 30 minutes investigating one issue
- Findings, evidence and any remaining uncertainty
- A recommended next step
- A fixed repair quote where the cause is understood. If you accept our quote for the same repair within 30 days, we deduct the £49 once from that quote. This is arranged against your order reference, not automatically in the basket.
What we’ll need from you
A website address, screenshots, reproduction steps and any relevant timings. We start with the least access necessary.
Read the preparation and delivery guide →Outside this service
Repairs, malware removal, account recovery, forensic investigation and emergency support.
You keep your existing hosting, domain, email and website-builder subscriptions. Any third-party charges remain yours and are not included in this fee.
A few practical answers
Can you work on my website platform?
These services cover supported WordPress, Wix and Squarespace websites with suitable editing access. Check the product limits. For an unknown fault, start with Website problem assessment.
What if the problem needs more work?
We explain the limitation and agree an alternative, or refund work we cannot supply, subject to your rights. We never add charges without your agreement.
Will I need ongoing support afterwards?
Not for a one-off service. The agreed job includes its checks and handover. Ongoing management is an optional, separate service.